Refund policy
INBALANCE SOUL RETURN POLICY
At InBalance Soul, we handcraft each product with care and want you to love what you receive. We stand behind the quality of our natural skincare and aromatherapy products and are committed to your satisfaction.
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21-DAY SATISFACTION GUARANTEE
We offer a 21-day return or exchange window from the date of delivery for unused, unopened products in their original packaging. If you're not completely satisfied with your purchase, we're here to help make it right.
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WHAT'S ELIGIBLE FOR RETURN OR EXCHANGE
✓ Unopened products in original, resalable condition
✓ Products received damaged or defective (we'll cover return shipping)
✓ Products that arrived incorrect or different from what you ordered
✓ Items within 21 days of delivery date
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WHAT'S NOT ELIGIBLE FOR RETURN OR EXCHANGE
✗ Opened or used products (for hygiene and safety reasons)
✗ Lip balms that have been opened or used
✗ Bath bombs, bath salts, or other single-use items that have been opened
✗ Products purchased on sale, clearance, or with promotional discounts
✗ Gift sets where any item has been opened
✗ Items purchased more than 21 days ago
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EXCHANGES
We're happy to exchange your unopened product for a different scent, size, or product!
**How to Request an Exchange:**
1. Contact us at [your email] within 21 days of receiving your order
2. Include your order number and what you'd like to exchange for
3. We'll provide return instructions and process your exchange
4. Ship the unopened item back to us in original packaging
**Exchange Shipping:**
• **Simple exchange (same price)?** You pay return shipping, we cover shipping your new item to you
• **Defective or wrong item sent?** We cover all shipping costs
• **Higher-priced item?** You pay the price difference plus return shipping
• **Lower-priced item?** We'll issue the difference as store credit
**Processing Time:**
• We ship your exchange item within 2-3 business days of receiving your return
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RETURNS FOR REFUND
Prefer a refund instead? No problem!
**How to Initiate a Return:**
1. Contact us at [your email] within 21 days of receiving your order
2. Include your order number and reason for return
3. We'll provide return instructions and address
4. Ship items back to us in original packaging
**Return Shipping Costs:**
• **Changed your mind?** Customer is responsible for return shipping costs
• **Defective or damaged product?** We cover return shipping - contact us for a prepaid label
• **Wrong item sent?** We cover return shipping - contact us for a prepaid label
**Refund Method:**
• Full refund to original payment method, OR
• Store credit (includes return shipping cost as bonus credit)
**Processing Time:**
• Returns are processed within 5-7 business days of receipt
• Refunds appear in your account within 5-10 business days after processing
• Store credit is issued immediately upon processing
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DAMAGED OR DEFECTIVE PRODUCTS
If you receive a damaged or defective product, please contact us immediately at [your email] with:
• Your order number
• Photo of the damaged/defective item
• Description of the issue
We'll replace the product or issue a full refund at no cost to you, including return shipping.
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PRODUCT QUALITY GUARANTEE
All InBalance Soul products are handcrafted in small batches using natural ingredients. While we test every formulation extensively, if you experience any adverse reaction:
• Stop use immediately
• Contact us at info@inbalancesoul.com
• We'll work with you to find a solution
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WHOLESALE & VENDOR EVENT SALES
Returns and exchanges for wholesale orders or items purchased at vendor events must be handled directly with us via email at [your email] within 21 days of purchase. Please include proof of purchase.
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QUESTIONS?
We're here to help! Contact us at:
• Email: info@inbalancesoul.com
• Response time: Within 24-48 hours
Our goal is to ensure you have a positive experience with InBalance Soul. If something isn't right, please reach out - we're committed to making it better.
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Last Updated: December 2024
InBalance Soul
San Clemente, California
www.inbalancesoul.com